How do I return or exchange an item?
For more information on returning an item, please contact Customer Service.
Return and Exchange Policy
IMPORTANT: Prior to any return or exchange, you will need to contact us in order to get a RETURN AUTHORIZATION NUMBER (RA#). Packages without an RA# on the outside of the box will be refused and you will pay for shipping both ways.
If you are not satisfied with your order, you may
choose to return the items for an exchange or refund. The merchandise must be in original condition, (washed, worn, or dirtied items will not be accepted). You may choose to return the item
within 30 days of receiving your purchase. Simply place your
product in a box with a copy of your invoice and return the package
with an indication of whether you would prefer an exchange or a refund.
Items with specified measurements (in inches) anywhere in their description may be returned at the discretion of
MED in America, Inc.. You may be charged a 15% restocking fee and/or the shipping for the replaced item. These costs must be paid prior to exchange or deducted from refund. If item does not have specific measurements in inches in the description (for example, it simply says small medium large without breakdown in inches), then a restocking fee will not be charged.
Any item deemed to not be in original condition will be returned to you at your expense. You will have 30 days from our receipt to provide us with payment for shipping on items returned to us not in original condition. If you do not do so, you are giving us permission to dispose of the item/s. Medical apparel must be placed back in plastic wrap. Shoes also must be returned in original condition in the
original shoe box. Box also must be in original condition or will be
subject to a box fee of $8.00. Worn Shoes will not be exchanged or
refunded. Shipping charges will not be credited. If you purchased an item that came with free shipping or shipping
included, we will refund you the cost of the item minus our shipping
cost. Exchanged items will be charged for second shipping unless your order was shipped incorrectly.
Shipping to MED in America, Inc. is paid by you unless a MED in America, Inc. manager decides otherwise. Should MED in America, Inc. decide to pay for your shipping back to us, it will be given in the form of store credit.
Merchandise returned after 30 days of receipt will not be refunded; however, at
the full discretion of MED in America, Inc., you may be given store credit for any other item in our store. Furthermore, any items returned after 30 days of receipt may be charged a 50% restock fee.
All customized, monogrammed or embroidered items cannot be cancelled and are not refundable.
Monogrammed items may take up to 10 days or longer before shipping.
You must contact us to get the address for the returns and exchange department. Shipping back to our corporate office without an RA# will be refused.
Contact us for a return authorization of defective merchandise. We will
not accept defective items without return authorization.
Please contact customer service for more information on returning an item. Thank you.
Customer Service
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